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In a world characterized by constant technological changes, it is becoming increasingly important for companies to be prepared for unpredictable crises. We sat down with our new board member Daniel Schlup, an expert in crisis management, to discuss the role of resilience and Business Continuity Management (BCM) in the IT industry.
Daniel, why is crisis management of such central importance in the IT industry?
Daniel: IT companies have a special responsibility. Their services are often the backbone of their customers’ business operations. If an IT service provider experiences outages, it has direct impacts on the business continuity of the customers. Therefore, IT companies must be able to respond quickly to crises to ensure operational capability. It is crucial not only to have contingency plans but also to regularly review and practice them.
What do you understand by business continuity and how can companies strengthen their resilience?
Daniel: Business continuity ultimately means that companies ask the question: “What do we do when things aren’t going smoothly anymore?” It’s about ensuring that critical business processes can be maintained even in times of crisis. This includes companies investing their resources specifically in resilience-relevant management systems like Business Continuity Management (BCM). A central element is the Business Impact Analysis (BIA), which uncovers the dependencies of processes and resources. This allows us to ensure that we remain capable of acting in times of crisis.
What can companies do to be better prepared for unforeseen events?
Daniel: First of all, they should critically question their own operations and processes. Where are the weaknesses? What scenarios could endanger us? IT companies should continuously ask these questions. Furthermore, it is important to conduct crisis exercises and develop concrete plans. But it’s not just about internal preparation. The customer side must also be considered. Customers can find themselves in crises, and this can impact their own services. IT companies must therefore remain flexible and adaptable.
You speak of resilience. What exactly does that mean in a technological context?
Daniel: Resilience essentially means that a company is able to remain capable of acting even in difficult times. This is especially true for the IT industry, where technology changes, cyberattacks, or system failures can have serious consequences. Companies must create processes that can continue to operate even under challenging conditions. IT service providers must not only secure their systems but also ensure that they can respond quickly to customer issues.
Conclusion
In an increasingly connected and digital world, crisis management plays a central role, especially for IT companies. Daniel Schlup brings valuable experience in these areas and will support us in preparing baseVISION for crisis situations and making it more resilient. In today’s world, it’s not just about reacting quickly to problems but also about planning ahead and building resilient systems.