Incident Response Services
Be Ready Before an Incident Happens and Effective When It Does
In today’s digital environment, cyber incidents are no longer a question of if, but when. Modern attacks are fast, complex, and often impact business operations, sensitive data, and organizational trust within hours or even minutes.
Incident Response Services help organizations prepare for, manage, and recover from cybersecurity incidents in a structured and controlled manner. Effective incident response requires more than technical tools. It depends on clear processes, trained people, defined responsibilities, and the ability to act decisively under pressure.
Our Incident Response Services support you across the full lifecycle of incident response, from assessing maturity and building preparedness, to providing hands‑on expert support during active cyber incidents.
Our Incident Response Services
Our focus is on strengthening your organization’s ability to manage cyber incidents effectively, both before and during an incident. We help organizations move from ad‑hoc reactions toward a mature, repeatable, and resilient incident response capability.
Our services cover the following core areas. Each service can be consumed individually or combined as part of a long‑term incident response strategy.
Incident Response Readiness and Maturity Assessment
Incident Response Readiness and Maturity Assessment
Understand Current Capability and Improvement Priorities
The Incident Response Readiness & Maturity Assessment provides a structured evaluation of your current incident response capabilities.
We assess governance, processes, roles, tools, and operational procedures across the full incident response lifecycle. The assessment identifies gaps, strengths, and improvement areas and maps them to a well‑defined maturity model.
The outcome is a clear and prioritized view of where you stand today and what needs to be improved to strengthen your incident response capabilities.
Incident Response Preparedness Service
Incident Response Preparedness Service
Build Governance, Processes, and Playbooks Before a Crisis
The Incident Response Preparedness Service helps organizations build or improve their incident response framework based on assessed gaps or specific business needs.
This service focuses on developing and refining incident response strategies, policies, processes, and playbooks. It can also include the introduction of forensic and response tooling, training, and scenario‑based tabletop exercises.
The objective is to ensure that the required governance, processes, tools, and knowledge are in place before an incident occurs, enabling confident and coordinated action under pressure.
Incident Response Tabletop Exercises
Incident Response Tabletop Exercises
Practice Crisis before it becomes Real
Incident Response Tabletop Exercises provide a structured way to rehearse how an organization would respond to a serious incident. By walking through realistic scenarios together, teams test decision‑making, clarify roles and responsibilities, and validate communication and escalation paths. The goal is to uncover gaps, reduce uncertainty, and ensure everyone knows how to act effectively when a real incident occurs.
Incident Response Retainer
Incident Response Retainer
Prioritized Expert Support When Incidents Become Critical
The Incident Response Retainer provides access to baseVISION’s Computer Security Incident Response Team (CSIRT) in the event of a cyber incident.
With a retainer in place, organizations gain prioritized access to experienced incident response specialists who support investigation, containment, eradication, and recovery activities. The retainer ensures readiness through onboarding and forensic preparation and eliminates the need to search for expertise during a crisis.
This service is designed for organizations that want guaranteed support, defined response times, and a trusted partner during critical security incidents.
24/7 Incident Response and Recovery Service
24/7 Incident Response and Recovery Service
Around the Clock Response by Trusted Experts
In the event of a cyberattack, rapid and professional intervention by experienced incident response specialists is crucial. Our dedicated CSIRT (Computer Security Incident Response Team) is available around the clock to support you and ensure a swift stabilisation and restoration of your operational capabilities. Our cyber security experts remain in close coordination with you throughout the incident and, where required, liaise with relevant authorities. We support containment, recovery, and forensic clarification, and assist in restoring your infrastructure.
Forensic Investigation Service
Forensic Investigation Service
Reconstruct what happened supported by Forensic Evidence
Whether you are dealing with an active incident, investigating a suspected breach or looking for a second opinion on findings from another team, our forensics analysts get to the bottom of it. We secure and analyse digital evidence across your infrastructure, reconstruct what happened and give you clear, reliable findings you can act on. The service supports compromise assessments, post incident investigations and independent second opinions to validate findings and assess residual risks.
Your Goals
Preparedness, Control, and Confidence During Cyber Incidents
You want to be able to respond to cyber incidents quickly, effectively, and in a controlled manner without chaos or uncertainty.
With Incident Response Services, your objectives typically include:
Your Benefits
By using our Incident Response Services, you establish a structured and resilient approach to managing cyber incidents throughout their entire lifecycle.
You benefit from:
Clear visibility into your incident response maturity and gaps
Defined and tested incident response strategies and processes
Improved readiness before incidents occur
Faster and more effective response during incidents
Reduced impact on business operations and critical services
Access to experienced CSIRT specialists when it matters most
Hands on support during investigations, containment, and recovery
Increased confidence among stakeholders, management, and regulators
