baseVISION Connected Care Services
Flexible Support and Maintenance for Your Microsoft Platforms
Today’s IT environments require continuous operational support, proactive maintenance, and fast access to specialized expertise. At the same time, internal IT teams are often constrained by limited capacity, skill gaps, and the need to respond quickly to incidents that impact business operations.
baseVISION Connected Care is a flexible support and maintenance service that extends your internal IT team. It combines reliable support, optional proactive maintenance, and on‑demand expert access into a single, modular service model, helping you keep your environment stable, efficient, and under control.
Our baseVISION Connected Care Services
An All-In-One Service Model for Your IT Team
baseVISION Connected Care is an all‑in‑one service model that empowers internal IT teams through a single, modular contract.
It combines three complementary service components that can be adapted to your operational needs:
Connected Care Support
Connected Care Support
Connected Care Support provides structured, SLA‑based support for selected technology domains in your IT environment. It is designed to deliver predictable response times, clear priorities, and reliable assistance aligned with business impact.
Infrastructure Maintenance Packages
Infrastructure Maintenance Packages
Infrastructure Maintenance Packages extend Connected Care with proactive services focused on keeping key platforms healthy, stable, and up to date. They are designed to reduce operational risk, prevent recurring issues, and ensure consistent platform quality over time.
Maintenance Packages are available for:
- Azure Virtual Desktop (AVD)
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Endpoint Configuration Manager
Experts on Demand
Experts on Demand
Email and collaboration platforms remain one of the primary entry points for attacks.
We support the configuration of Microsoft Defender for Office 365 to protect against phishing, malware, and business email compromise, and ensure that email‑borne threats are correlated with endpoint and identity signals within Microsoft Defender XDR.
Together, these components cover reactive support, proactive maintenance, and planned expert assistance without the overhead of multiple contracts or fragmented service models.
Your Goals
Support Your Microsoft Platforms While Keeping Teams Focused on Strategy
You want to support your Microsoft platforms reliably while keeping internal teams focused on strategic work instead of constant firefighting.
With baseVISION Connected Care, your objectives typically include:
Your Benefits
A Sustainable Service Model That Scales With Your Environment
By using baseVISION Connected Care, you gain a sustainable and scalable service model that adapts to your organization.
You benefit from:
One contract covering support, maintenance, and expert services
Extension of your internal IT team with experienced engineers
Access to deep expertise across endpoint, identity, security, Azure, and data security
Reduced risk of unexpected failures through proactive maintenance
Predictable response times, including critical incidents where required
Clear cost transparency with fixed and consumption based elements
A service that evolves with your environment and operational needs
